The old internet marketing mantra ” Leaving money on the table “ applies to more than missed sales opportunities. As an Amazon seller it is important to realize that Amazon, in all of their glory, doesn’t always notify or reimburse their sellers when inventory goes missing or is damaged or destroyed.
It is a good idea for any Amazon seller to check their inventory reports on a regular basis. There is an 18 month moratorium on reimbursement claims.
If you fail to do this, there is a good chance that you could be ” Leaving money on the table” .
Here are some reports you can check. These are located in your seller account under the ‘Reports’ Tab:
1) Destroyed Inventory
2) Damaged Inventory
3) Missing Inventory
4) Reimbursements not applied (even after case is opened with SC and reimbursement approved)
5) Reimbursements applied in incorrect amounts
To resolve the above 5 issues, we need to audit Amazon at the end of every month and open cases for all noted discrepancies. After closing each case and getting the e-mail notification, we then need to verify the reimbursement actually got applied in Payments.
Report #1 – Inventory Adjustments – ‘Destroyed’
Path: Seller Central – > Reports – > Fulfillment -> Inventory Adjustments -> Select Reason Group “Destroyed” -> Set Dates
*EVERY item here qualifies for reimbursement. Open a case with SC for everything listed – 5 SKU’s per case. Ensure each reimbursement is applied and applied *correctly* in Payments (see above instructions to view reimbursement payments)*
Report #2 – Inventory Adjustments – ‘ Damaged’
Path: Seller Central – > Reports – > Fulfillment -> Inventory Adjustments -> Select Reason Group “Damaged” -> Set Dates
*Any SKU marked “Damaged by Amazon” under “Reason” should have been reimbursed*
Open a case with Seller Central with 5 SKU’s per case. Ensure each reimbursement is applied and applied correctly in Payments (see above instructions to view reimbursement payments)
Report #3 – Replacement Report
Path : Seller Central – > Reports – > Fulfillment -> Customer Concessions -> Replacement Report
*If a customer didn’t receive their item, Amazon will replace it with another item from your inventory. You’re supposed to be reimbursed. These reimbursements aren’t being applied every time. Check payments, if not, open a case.
Report #4 – Inventory Reconciliation
Path: Seller Central -> Reports -> Fulfillment -> Inventory -> Inventory Reconciliation
*Every SKU needs to be reconciled to make sure units “in” (sent in) match units “out” (sold). Note any discrepancy and write down the SKU. Open a case with Seller Central. 5 SKU’s per case.
Report #5 – Returns Reports
Path: Seller Central – > Reports -> Fulfillment – > Customer Concessions -> Returns Report
This report only shows items that were actually returned. This report does NOT show returns that were opened but the customer never actually sent it back. You are supposed to be reimbursed but Amazon is not proactively reimbursing sellers.
The only way I know how to reconcile the second issue is to go through your “customer received a refund” e-mails. These e-mails should be filtered into a dedicated folder.
You must verify that the item actually went back into your inventory once the 45 day return period courtesy window has passed. Don’t take Amazon’s word for it, they make more mistakes than they are willing to admit.
If the item was not returned, open a case to get reimbursed.
* Anything marked “reimbursed” in Returns view needs to be verified that it was actually reimbursed. Again, don’t take Amazon’s word for it.
“Units returned to inventory” – verify these units actually got returned to inventory.
” Inventory Events “ – Tells you if the item was received in ‘sellable’ condition’ – or not.
Note: *Reimbursements can be viewed here* –
Seller Central -> Reports -> Payments -> Transaction View -> Filter View by “Other” and adjust date period to preferred dates. Product Details field will say “FBA Inventory Reimbursement”.
* It takes up to 5 business days for a reimbursement to apply in your payments after you get the e-mail.
If you do any type of heavy volume you might find it easier to outsource this task to a VA or an outside service as it can be very time-intensive.
Okay, well that’s it ! Hoping you’ll recoupe many missing dollars !